Shipping & Product Warranty Policy

Effective Date: 11/01/2023

At Pearls Vanity, we are committed to delivering quality products and ensuring a smooth delivery experience. Below is our official policy regarding shipping warranty, technical and physical product warranties, and refund conditions.

📦 Shipping Warranty

We provide a shipping warranty for all shipments to protect against damage during transit.

To Submit a Shipping Warranty Claim:

  • Email: 📧 customerservice@pearlsvanity.com

  • Include:

    • Proof of damage (clear photos or video)

    • Proof of purchase

  • Upon approval, damaged vanity mirrors or table parts will be replaced promptly.

Important: If, for any reason, a refund or financial compensation is approved instead of a replacement, the refund will be issued only to the original payment method.

🔎 Inspection on Delivery

We recommend inspecting your items immediately upon delivery. The shipping warranty is only valid within 7 days of delivery.

What to Do if Damage is Suspected:

  • Do not sign the delivery receipt as “OK” if there is visible damage.

  • Inform the driver that you need time to inspect the contents.

  • Note all issues on the delivery receipt such as:

    • Dents, stains, or holes

    • Torn or ruptured packaging

    • Boxes or items off the pallet

  • If the mirror is broken, refuse the item and contact us immediately for assistance.

🛠️ Technical Warranty – Vanity Mirrors

Pearls Vanity mirrors include a one-year limited warranty covering manufacturer defects.

To file a claim:

  • Contact Customer Service within 12 months of your purchase date.

  • Provide:

    • Photos/videos of the issue

    • Dated proof of purchase

Our customer service team will assess your case and determine an appropriate resolution, such as replacement parts, repair instructions, or a replacement unit.

🧾 Physical Warranty – Vanity Tables & Mirrors

Vanity tables do not come with extended protection for future physical damage. However, if you receive a defective part out of the box, we may approve an exchange.

Conditions:

  • Report damage within 1 week of delivery.

  • Do not continue assembling a damaged item; this will void the warranty.

  • Some returns may be required before replacements are sent.

  • Warranty does not apply if damage results from improper installation, use, or maintenance.

🚚 Local Pickup Warranty Limitations

Items picked up directly from our warehouse are not covered under the shipping warranty.

  • Customers assume full responsibility for safe transport.

  • If transportation is deemed unsafe or risky, Pearls Vanity may require the customer to sign a waiver, thereby voiding any warranty coverage.

  • In all cases, exchanges or resolutions must be handled at our warehouse, regardless of fault.

📩 Contact Us for Warranty Claims

To initiate a warranty claim, contact us at:
📧 customerservice@pearlsvanity.com

Please include your order number, proof of purchase, and supporting documentation (photos/videos).