Shipping Information

Effective Date: 11/01/2023

At Pearls Vanity, we aim to deliver your order as quickly and smoothly as possible. Please review the shipping details below to ensure a successful delivery experience.

📦 Processing & Delivery Times

• Order Processing: Orders are typically processed within 1–2 business days (excluding holidays).

• Standard Delivery: Most deliveries take –10 business days, though delays may occur due to weather, traffic, or carrier issues.

• Expedited Shipping: Need it sooner? We may be able to expedite your shipment for an additional fee.
  📞 Call us at 713-261-3808 to inquire.

Note: We do not ship to PO Boxes, or to Alaska, Hawaii, Puerto Rico, or outside of the continental U.S.

🚚 Freight Shipping

Most vanities are shipped via freight transportation due to their large size and weight.

• Freight trucks are significantly larger than standard delivery vans.

• If your street cannot safely accommodate a freight truck, delivery will be coordinated at the nearest accessible main road.

• Customer and driver must work together to find a safe delivery location.

  Important: A second delivery attempt may incur an additional fee.

🏢 Delivery to Apartments

Due to road and space limitations, freight deliveries may not reach individual apartments or units.

• In most cases, delivery will be made to the entrance or curb of the apartment complex.

• Customers are responsible for transporting the merchandise into their unit.

• If helpful, we recommend shipping to a relative’s or friend’s home for easier unloading and transport.

📅 Delivery Appointments & Curbside Delivery

• When your order is ready for delivery, the freight company will contact you to schedule an appointment.

• Please check your calls and voicemails. If they are unable to reach you:

  • The order may be returned to our warehouse.

  • The order will be canceled, and the customer will still be responsible for shipping costs.

All deliveries are curbside only.
This means:

• Drivers will not bring items inside.

• You are responsible for:

  • Moving the items indoors

  • Unpacking and disposing of shipping materials (including wooden pallet)

  • Assembling your vanity and mirror

If you require inside delivery (to the first or second floor), please call us after placing your order to request a quote.
Note: This service does not include assembly.

⚠️ Important: Inspect Your Shipment

For warranty and claim purposes:

• You must inspect your order upon arrival.

• If you notice any damage, note all visible issues on the delivery receipt.

• Common damage indicators:

  • Dents

  • Stains

  • Torn plastic wrap

  • Damaged or opened boxes

  • Items off the pallet

• Do not sign the delivery receipt as “OK” without checking.

• If your vanity mirror is broken, refuse the item and contact us immediately.

🔍 Tracking Your Order

• Once your order is picked up by the carrier (within 1–5 business days of purchase), you’ll receive a shipment confirmation email.

• This email will include:

  • A PRO number

  • A link to track your shipment

• Please allow 24–48 hours for tracking information to become active.

📩 Questions?

We’re here to help.
Email us at: info@pearlsvanity.com