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Return & Refund Policy

Effective Date: 11/01/2023

Thank you for shopping with Pearls Vanity. Please review our policy carefully regarding damages, exchanges, and compensation.

🚫 Returns & Refunds

Currently, Pearls Vanity is unable to accept returns or issue refunds for unwanted merchandise. All sales are final unless your item arrives damaged or defective.

📦 Damaged Shipments / Warranty Coverage

We stand behind the quality of our products and take shipping issues seriously. All shipments that arrive damaged are protected by a shipping warranty.

If you receive a damaged item:

  • Claims must be submitted within 1 week of delivery.

  • Email clear photos and/or videos of the damage, along with your order number, to:
    📧 customerservice@pearlsvanity.com

Once reviewed and approved, we will provide a replacement item at no additional cost.

If, for any reason, a refund or financial compensation is approved instead of a replacement, the refund will be issued only to the original payment method — no exceptions.

🔁 Exchanges

We do allow exchanges under specific conditions:

  • Items must be sealed in original packaging and in brand-new condition.

  • A 20% restocking fee will apply to all exchanges.

  • The customer is responsible for:

    • Shipping the item back to our warehouse

    • Paying shipping costs for the replacement item

  • Returned items will be inspected. Exchanges will be denied if the product:

    • Shows signs of use

    • Is damaged

    • Is missing any parts

To begin an exchange:

💡 Need Assistance?

If you have questions about this policy, or need help submitting a warranty claim or exchange request, we’re happy to assist.

📧 customerservice@pearlsvanity.com